What to Do When a Member of Your Team Becomes Defensive
15m
In this video you will see how to manage when a therapist becomes defensive or stuck in their position. Often, as with clients, therapists become defensive when they do not feel validated or understood. In this video segment, you will hear the therapist say numerous times 'I just don't feel like you guys get it.'
Slowly, the consultation team members do begin to engage in validation of the therapist's perspective and emotions, which then allows for problem-solving to begin. In this case, the problem behaviour is the therapist's urge to go off model.
We see a mini chain and solution analysis along with a role play. The therapist is then asked whether she believes that the consult will help her remain adherent to the treatment model in session with the client.